How To install OsTicket With LAMP On Ubuntu 18.04 LTS

 Video Tutorial - https://youtu.be/EPERo7VJApM

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OsTicket is an open source support ticket system based on PHP. It's a simple and lightweight support ticket system, designed to be easy to use and easy to install. OsTicket allows you to manage, organize and archive your support request. It's has support for LDAP and Active Directory authentication.

https://osticket.com/

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Our Server Specification-    

Os:Ubuntu 18.04 LTS Bionic Beaver 64Bit   |IP address- 192.168.1.50  | Hostname :www.yourdomain.com

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------essential software-properties-common curl gdebi net-tools wget curl sqlite3 dirmngr nano lsb-release apt-transport-https leafpad git sudo unzip socat bash-completion checkinstall imagemagick openssl

MariaDB Repositories & Php PPA:

apt-key adv --recv-keys --keyserver hkp://keyserver.ubuntu.com:80 0xF1656F24C74CD1D8 ; add-apt-repository 'deb [arch=amd64,arm64,ppc64el] http://mirror.biznetgio.com/mariadb/repo/10.4/ubuntu bionic main' && add-apt-repository ppa:ondrej/php -y

apt-get update ; apt install -y apache2 mariadb-server mariadb-client php7.2 libapache2-mod-php7.2 php7.2-cli php7.2-fpm php7.2-cgi php7.2-bcmath php7.2-curl php7.2-gd php7.2-intl php7.2-json php7.2-mbstring php7.2-mysql php7.2-opcache php7.2-sqlite3 php7.2-xml php7.2-zip php7.2-snmp php7.2-json php7.2-imap php7.2-common php7.2-tidy php7.2-pgsql php7.2-ldap php7.2-soap php7.2-snmp php7.2-xsl  php7.2-recode php-imagick php-pear php-memcache php-apcu

a2enmod dir env headers mime rewrite setenvif ; sed -i "s/;date.timezone.*/date.timezone = Asia\/\Kolkata/" /etc/php/*/apache2/php.ini ; echo ServerName 127.0.0.1 >> /etc/apache2/apache2.conf ; systemctl start apache2 mariadb ; systemctl enable apache2 mariadb ; mysql_secure_installation

Create Mariadb Database :

mysql -u root -p

create database db;

grant all on db.* to 'dbuser'@'localhost' identified by 'dbpass';

flush privileges;

quit

cd /var/www/html/ ; wget https://github.com/osTicket/osTicket/releases/download/v1.12.2/osTicket-v1.12.2.zip

unzip osTicket-v1.12.2.zip

cd upload ; cp include/ost-sampleconfig.php include/ost-config.php

chown -R www-data:www-data /var/www/html/ ; chmod -R 755 /var/www/html/

Apache VirtualHost :

leafpad /etc/apache2/sites-available/yourdomain.conf &>/dev/null

<VirtualHost *:80>

     ServerAdmin admin@yourdomain.com

     DocumentRoot /var/www/html/upload/

     ServerName www.yourdomain.com

     <Directory /var/www/html/upload/>

          Options FollowSymlinks

          AllowOverride All

          Require all granted

     </Directory>

     ErrorLog ${APACHE_LOG_DIR}/yourdomain_error.log

     CustomLog ${APACHE_LOG_DIR}/yourdomain_access.log combined

</VirtualHost>

a2ensite yourdomain ; a2dissite 000-default.conf  ; apache2ctl configtest ; echo "192.168.1.50 www.yourdomain.com" >> /etc/hosts ; systemctl reload apache2

http://www.yourdomain.com

chmod 0666 include/ost-config.php

chmod 0644 include/ost-config.php

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